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BT hit with major fine after tech issues meant 999 calls were not connected

BT hit with major fine after tech issues meant 999 calls were not connected



BT has been issued with a mighty £17.5 million fine by Ofcom for a severe failure in its emergency call handling service which left thousands of 999 calls unconnected.

The network fault on June 25, 2023, disrupted the emergency call system for more than 10 hours, leading to 14,000 calls failing to connect.



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