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Sonos is delaying new products, but it’s for a good reason

Sonos is delaying new products, but it’s for a good reason


Considering how anticipated Sonos’ entry into the headphones category was, things should have been great since the Sonos Ace were launched. They missed the mark in some ways, but they scored an impressive 4 out of 5 in our Sonos Ace review

However, that launch was overshadowed by issues with the Sonos App, which has had a tumultuous few months, all stemming from a redesign that’s been buggy for users and was missing key features like alarms, leading Sonos CEO Patrick Spence to issue a formal apology

The good news, seemingly, was that Sonos has been working on fixing the issues and even laid out a schedule for updates and fixes. However, with the company’s focus now squarely on the customer experience and fixing the app, it’s emerged that future products are being delayed.

Sonos Ace headphones laying on their case

(Image credit: Future)

Spence addressed the issues on the company’s Q3 Earnings call, and in the accompanying press release, in which he stated: “Thanks to Ace, our long-awaited entry into headphones, we reported year-over-year revenue growth and delivered results that slightly exceeded our expectations in our third quarter. This was overshadowed by the problems that our customers and partners experienced as a result of the rollout of our new app, which in turn has required us to reduce our Fiscal 2024 guidance.”



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